Return-to-Exchange Policy
It is likely for issues to arise between order processing & shipping to receiving; therefore, provided is a 7-day Return-to-Exchange Policy. The type of products I create and/or sell are ineligible for refunds making them nonrefundable. This means you have up to a maximum of seven days after receiving your package to request an exchange only. This policy is not permitted to any services or sessions. Services + sessions abide by their own policy rules & regulations.
Please refer to them under their designated pages:
* Advisory Session
- Consultations
*PPF Services
- Reading Services
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Eligibility for Return-to-Exchange:
- All original labels and/or tags must still be attached + in its original packaging!
- Product(s) shows visible sign that it is unusable. (e.g. burned candle wick tip from being unable to stay lit.)
- The name + email used in order completion must match the information in the request for Return-to-Exchange.
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To begin your Return-to-Exchange, please use one of the following contact methods:
- Contact Page: Contact – Moon Child Magick
- Email: rte@moonchildmgk.com
Send a message or an e-mail copying the following phrase, "Return-to-Exchange Request", then pasting it into either the:
- Contact Message Box
- E-mail Message Box
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Unexchangeable:
- All discounted item(s) + product(s)
- Freebie item(s) + product(s)
- Gift Cards
- Products labeled/tagged "sale"
- Out of policy timeframe
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Damages + Issues:
Please inspect your order immediately upon receiving. If the item(s) is defective, damaged or if you were sent the wrong item(s) in error, please reach out via the contact forms page.
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Return-to-Exchange Approval:
An email confirmation will be sent once your item(s) has been received + inspected, along w| an approval or denial for your Return-to-Exchange Request. For approvals, please allow up to 36 hours for your order to be processed, then shipped back.
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Return to Sender:
At any point we attempt to mail your order & receive a "return back to sender" or "address not found", the cost of reshipping will automatically be transferred to you as the responsible payer. Payment is only accepted via:
- Paypal: paypal.me/moonchildmgk
or
- Zelle: pay.trg@moonchildmgk.com
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A response must be given within 3 days' time of asking for confirmation & validity of your address or the order will be restocked & your exchange eligibility for that specific order will be null & void. Please be sure to double check your address, apartment numbers etc. to ensure it matches what your local post office has setup for you!
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Note: Once your item(s) is approved for exchange, instructions on where to send your package will then be provided. It is imperative that you maintain patience + reframe from throwing out or improperly disposing of any products prior to receiving instructions on how to do so. The two contact methods provided are to give direct access regarding any questions for exchanges only. Please allow up to 24 hours to receive a response. I will only reply back to one!
I view inheriting the habit & continuous actions of purchasing & requesting to exchange as theft! Doing this will get you banned as my customer. May Spirit use their time well w| you. Asé